01- Pet Care
- Shopify
- 6 weeks
HeyBuddy
A premium, high-converting web experience for HeyBuddy built to explain the product clearly and turn curious pet parents into customers.
The Active Solutions[ SHOPIFY & DTC GROWTH ]
- Design.
- Build.
- Grow.
000%
Shopify development, conversion work and retention marketing for Australian brands, built around GST-inclusive pricing, BNPL-savvy shoppers and a continent-sized delivery map.
[ SHOPIFY AGENCY · SYDNEY · MELBOURNE · BRISBANE · PERTH · ADELAIDE ]
[ ECOMMERCE IN AUSTRALIA ]
Australians spent $82.6 billion online in 2025, up 14% on the year before, and 9.8 million households bought something online, according to Australia Post's 2026 eCommerce Report. Marketplaces took close to a quarter of that spend. For DTC brands, that means the competition is no longer only other boutiques: it's global marketplaces and the big national retailers, all one tab away.
Selling well here has its own rules. Prices are shown GST-inclusive, buy now pay later is expected rather than novel (Afterpay and Zip both started in Sydney), delivery promises have to survive a 3,000-kilometre gap between Perth and the east coast, and the Australian Consumer Law gives shoppers refund rights you can't write away in your returns policy. A store designed for the US and simply switched to AUD tends to trip over all four.
We're a remote team of Shopify developers, CRO specialists and retention marketers working with brands worldwide from Pakistan. We don't have an office in Australia, and we won't pretend otherwise. What we bring is focused Shopify and Shopify Plus delivery, a testing habit, and Klaviyo email and SMS programs that respect the Spam Act, with meeting times that land in the Australian afternoon.
[ SHOPIFY ESSENTIALS ]
Payments, tax, shipping and the rules that shape checkout, set up correctly from day one.
[ CITIES ]
What's different about selling in each of these Australia markets.
[ SERVICES ]
[ WORKING TOGETHER ]
Our team works on Pakistan time (PKT, UTC+5), and our meeting slots are 10:00–12:00 and 14:00–16:00 PKT, Monday to Friday. In Australia those land in the afternoon and evening. Perth (AWST, no daylight saving) gets the easiest fit: 1–3pm and 5–7pm all year. Brisbane sees 3–5pm and 7–9pm year-round. Sydney and Melbourne get 3–5pm and 7–9pm in winter, moving to 4–6pm and 8–10pm under daylight saving from October to April, and Adelaide sits half an hour behind them (2:30–4:30pm and 6:30–8:30pm in winter, 3:30–5:30pm and 7:30–9:30pm in summer). Most projects use the earlier slot for calls and leave the rest to async updates, Loom walkthroughs and a shared board, so work moves while you're asleep and is waiting for review the next morning.
Live call times, Sydney time (Mon–Fri)
3pm–5pm & 7pm–9pm
4pm–6pm & 8pm–10pm in daylight saving time
Written updates every working day, with a shared project board you can check any time.
Book a call in your time zone[ RELATED WORK ]
Shopify projects for brands selling to customers in Australia and beyond.
01A premium, high-converting web experience for HeyBuddy built to explain the product clearly and turn curious pet parents into customers.
02A luxury skincare storefront that pairs science-led products with an elegant, editorial shopping experience built for confidence and trust.
03A bright, story-driven home for The Glo Companies, bringing five sensory-play brands, wholesale and fulfillment together on one Shopify site.
[ FAQ ]
What Australia brands ask us before starting a Shopify project.
No. We're a remote team based in Pakistan working with brands in several countries, and we don't have Australian staff or an Australian office. We work in AUD-aware, GST-aware Shopify setups and meet with Australian clients in the afternoon, Australian time. Several of the brands in our case studies ship to Australia, which is where most of our local experience comes from.
Yes. Afterpay and Zip install as their own payment apps, Klarna can run through Shopify Payments, and Shop Pay Installments covers Australian orders between $50 and $30,000 AUD on debit cards. We'll also add instalment messaging to product and cart pages where it helps, and test it, because too many BNPL badges can clutter a page as easily as they lift conversion.
If your GST turnover reaches $75,000, you must register within 21 days and charge 10% GST, shown inside your prices. Overseas brands selling low-value goods to Australian consumers face the same $75,000 test and collect GST at the point of sale. We configure Shopify's tax settings and price display, but your accountant or the ATO should confirm your registration position.
It should explain your change-of-mind policy, if you offer one, without suggesting customers lose their consumer guarantee rights. For a major failure, the customer chooses a refund or replacement, and wording like "no refunds on sale items" is unlawful. We build returns pages, order-status flows and Klaviyo messages around that, then you have the wording checked by your own legal adviser.
Yes. We migrate products, customers, order history and URLs from platforms like WooCommerce, Magento and BigCommerce, keep redirects in place to protect search rankings, and rebuild payment, GST and shipping settings for Australia. Larger brands moving to Shopify Plus also get checkout extensibility, B2B features and automation through Shopify Flow. We plan the cutover around your trading calendar, away from EOFY sales and Black Friday.
[ LET'S TALK ]
Tell us where your store is today and where you want it to go. We'll come back with clear next steps and a project scope.